FAQ

What types of pet treats do you offer?

We specialize in high-quality, nutritious pet treats, including our signature Freeze Dried Cheezie Bite. These treats are designed to provide essential nutrients while making training enjoyable for pets.

How do your treats contribute to my pet's health?

Our treats are formulated to enhance the health and well-being of pets by incorporating essential nutrients. For instance, our Freeze Dried Cheezie Bite is crafted to support a balanced diet while also being palatable for pets, thereby promoting healthy eating habits.

Can your treats help with training my pet?

Yes, our treats are specifically designed to make training enjoyable and effective. The appealing taste and texture of our products can motivate pets during training sessions, enhancing the bonding experience between pets and their owners.

What is your return policy?

We have a 14-day return policy. Customers can request a return within 14 days of receiving their item, provided it is unused, in its original packaging, and accompanied by proof of purchase.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges for your products?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.

What should I do if my order arrives damaged or incorrect?

We recommend inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it promptly.

How can I contact you for further questions?

You can reach us via email at info@shopkumaru.ca for any inquiries or concerns regarding our products or policies.